FAQ

What materials do you use?

We specialize in natural and sustainable materials. Our beds and toys are crafted from 100% natural sheep’s wool and organic or upcycled cotton cloth. Everything is plastic-free and designed to be safe for your cat and the planet.

Do your toys contain catnip?

When it comes to catnip, fresh is best! None of our toys contain pre-stuffed catnip because potency fades quickly. Instead, our cloth toys are refillable and come with a small sample of fresh, organic pure leaf and flower catnip so you can add it when you choose. For our wool toys, the natural scent of lanolin (sheep's oil) is often enough to instinctively attract your cat—no catnip required!

How do I care for my Kitty Cat Habitat products?

Simple routine care keeps your products fresh and long-lasting.

  • Wool Items: Vacuum gently and hand wash cold. Periodically shave or trim fuzzies to keep them looking new. Never put in the dryer.
  • Cloth Items: Machine wash cold and air dry. For detailed instructions on how to clean and refresh your items, please visit our Care & Maintenance Page.

Are your products safe for my cat?

Absolutely. Safety is our priority. We use non-toxic materials and secure construction methods. Patrick, our Chief Executive Cat, personally paw-inspects every design. While our products are safe, we always recommend monitored play and routine maintenance (like trimming fuzz on wool toys) to ensure they stay that way. Safety first, meow!

What is your return policy?

We have a Community-First Commitment to reduce waste while giving back to the community. Instead of traditional returns, if you have a verified craftsmanship defect, we offer a refund or replacement and encourage donation of the item to a local animal shelter. For full details on coverage periods and how to submit a claim, please visit our Commitment Page.

What is your shipping policy?

We offer tracked shipping across Canada, the US, and internationally, with orders processed within 1-2 business days. For full details on processing times, tracking, and local pickup options, please visit our
Shipping Policy Page.

How do international duties and taxes work?

We aim for a smooth experience and often include estimated duties and taxes at checkout using Live DDP. However, as trade rules can change, additional customs charges may be applied by your local authorities. For complete details, please refer to our Shipping Policy Page.

Questions? Let’s Connect!

info@kittycathabitat.ca